Quick answers
No. There are no accounts at all — checkout as a guest, then track your order with the order number and your phone number.
Cash on Delivery (pay when the order arrives) or Whish Money (transfer first, we verify manually). We never take card details.
The store owner, personally. No courier companies. That's also who answers the WhatsApp line.
They're outlet conditions. Each product page explains exactly what the condition means, why it's discounted, and whether it's return-eligible — often with photos of the actual item.
Go to Track Order and enter your order number (XP-XXXXX-XXXXX) plus the phone number you ordered with.
New items: within 3 days, unused and in original packaging. Outlet items vary by condition — clearance is usually final sale. Check the Returns page and the product's condition box.
We verify transfers manually, usually within a few hours during opening times. Your order tracking will switch from 'Pending Payment Confirmation' to 'Confirmed'.